Terms of Service

Duta schedules and publishes social media posts to accounts you have connected yourself. Anyone may create an account, and using it beyond the free days is paid for by subscription.

Duta is made and operated by Baloot MY Digital Agency (NS0322595-U), a digital agency registered in Malaysia at Lot 8115, Tingkat Bawah, Bandar Satelit Islam Pasir Tumboh, 16150 Kota Bharu, Kelantan, Malaysia. These terms are an agreement between you and them, and Malaysian law governs them.

Duta sends your post to a platform at the time you chose. It cannot promise the platform will accept it.

• A platform can reject a post, rate-limit an account, or refuse content under its own rules. Duta reports what happened; it cannot overrule it.
• A platform can be down. Duta retries, and tells you when it has given up.
• A connection can expire or be revoked. Duta tells you, and publishing stops until it is reconnected.
• Some platforms charge for posting. Those charges are between you and the platform.

Where a failure is Duta's own, it is recorded and shown to you rather than hidden.

What you publish is yours, and remains yours. You are responsible for having the right to publish it and for it complying with the rules of every platform you send it to. Duta does not review, approve, or moderate what you write.

• Spam, or bulk unsolicited posting.
• Content that is unlawful where you are, or where it is published.
• Anything that breaks the terms of a connected platform.
• Publishing to accounts you do not own or are not authorised to act for.

• RM99 a month, or RM990 a year. Prices are in Malaysian ringgit and include any tax that applies.
• The first 7 days are free. A card is collected when you start, nothing is taken that day, and the first payment is taken on day 8.
• It renews by itself, every month or every year, until you cancel.
• Card details are handled by Stripe. Duta never sees or stores them.
• Monthly is cards only. FPX cannot take a repeating payment, so it is available on the yearly plan.
• If the price changes, you are told by email before it applies to you, and you can cancel first.

• Cancel any time from the Billing screen. No email, no phone call, and no reason needed.
• Cancel during the free days and you are charged nothing at all.
• Cancel after that and you keep everything until the period you have already paid for runs out. Posts scheduled inside that period still go out.
• Once it runs out, nothing is deleted. Duta simply stops publishing, and your posts, drafts and files are still there if you come back.

Cancelling stops the next payment. It does not automatically refund the period you are already in, because you keep using Duta for the rest of it.

If something went wrong, whether you were charged after cancelling, charged twice, or Duta did not work for you, write to us and we will look at it and put it right. Refunds are made by hand to the card that paid.

This does not affect any right you have under Malaysian law, including the Consumer Protection Act 1999.

A card can expire, or a bank can decline a payment that looks unfamiliar. When that happens Stripe retries for about two weeks, and Duta keeps working the whole time, so scheduled posts still go out, so an administrative problem does not cost you a week of publishing.

If every retry fails, publishing stops. Nothing is deleted, and it starts again the moment a working card is added.

One limit is worth naming, because it is the only one there is. X charges Duta for every post sent through its API, so posting to X is capped at 20 posts during the free days and 300 a month afterwards. A post carrying a link counts as two, because Duta puts the link in the first reply and X bills that as a second post.

No other channel has a number. LinkedIn, Telegram, Discord and the rest cost the same whether you post once or ten thousand times.

Deleting a post in Duta removes Duta's record of it. It does not remove anything already published on a platform. That has to be deleted there.

You can disconnect any channel or delete your account at any time. Doing so stops Duta publishing on your behalf immediately. Deleting the account also cancels the subscription; it does not refund the period already paid for.

Duta may close an account that is used for the things listed above, or that costs more to run than it pays for through repeated abuse of a platform's API. If that happens you are told why, and any period already paid for is refunded.

Duta is provided as it is, without warranty. It is not liable for posts that fail to publish, for content a platform rejects or removes, for platform charges, or for any loss arising from using it.

Where liability cannot be excluded, it is limited to what you have paid for Duta in the twelve months before the claim.

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